Refund Policy

If the order is not delivered to your satisfaction, then ‘Victoria Florists’ will either arrange a re-delivery of your order to the recipient or provide you with a 100% refund of your order. The refund policy applies to the order deliveries within Christchurch. If the Order is cancelled by the customer, then ‘Victoria Florists’ will provide you with a 100% refund of your order – This is applicable to the order deliveries within New Zealand and Overseas.

Prices

‘Victoria Florists’ is based in Christchurch – New Zealand and All Prices Are In New Zealand Dollars (NZ$). All the Transactions with Foreign Cards will be billed in a Bank Of New Zealand approved foreign currency.

Transactions

‘Victoria Florists’ will appear on the Cardholder statements for all the transactions done through this website.

Company

Victoria Florists (Trading name) Owned and operated by Ruby Tuesday Florist Ltd.

Guarantee of Satisfaction

‘Victoria Florists’ guarantees the freshness, flower quality and value of every order. Each arrangement delivered by us is created by our company’s professional florists. Delivery will be made on the date requested and every effort will be made to meet requests as to preferred times.Complaints must be made within 48 hours of delivery.